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To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item has been assembled or shows signs of wear, it may not be eligible for a return. We reserve the right to refuse returns that do not meet these criteria.
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior authorization, as this may delay the processing of your return.
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If you choose not to use a trackable shipping method, we cannot guarantee that we will receive your returned item. Please keep your shipping receipt as proof of return.
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for your original item.
If you receive a damaged or defective item, you must notify us within 7 days of delivery by emailing [email protected]. Please include photos of the damage or defect in your email. We will work with you to resolve the issue, which may include a replacement or a full refund, depending on the situation.
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase. If you have any questions about an items return eligibility, please contact us before placing your order.